Shipping policy

Shipping Policy

We deliver our products throughout Cyprus and selected European countries using reliable courier services: ACS, BoxNow, and Cyprus Post. Below are the terms, timeframes, and details of our shipping process.

1. Order Processing

  • All orders are processed within 1–2 business days from the time payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Costs

  • Shipping costs are automatically calculated at checkout based on:

    • the total weight of the order

    • the selected shipping method

Estimated rates:

Cyprus:

Cyprus Rates

Shipping Method Weight Range Estimated Cost
ACS 0 – 2 kg €4.50
ACS 2 – 5 kg €5.50
BoxNow 0 – 1.5 kg €2.00
BoxNow 1.5 – 3 kg €4.00
Express (Limassol) — €15.00 (24–28h)
Express (Other Cities) — €30.00 (1–2 days)

 

European Shipping (via Cyprus Post)

Available for selected countries (Austria, Belgium, France, Germany, etc.).

Weight Range Estimated Cost
0 – 1 kg €16.50
1.1 – 2 kg

€20.00

 

Greece (BoxNow)

Weight Range Estimated Cost
0 – 1 kg €7.00
1.1 – 3 kg €10.00

Free shipping may be available for orders over a certain amount — please refer to current promotions on our website.

3. Delivery Time

  • Within Cyprus: 1–5 business days

  • Express Delivery (Limassol): within 24–28 hours

  • Express Delivery (Other cities): 1–2 business days

  • Europe & Greece: 5–10 business days (est.)

Delivery times may vary during high-demand periods, holidays, or due to external factors (weather, service disruptions, etc.).

4. Courier Services

  • ACS: Reliable courier delivery across Cyprus.
  • BoxNow: Delivery to smart parcel lockers. The locker is chosen based on your address fullfilment when checking out.
  • Cyprus Post: Delivery to select European countries.
  • Express Delivery: Fast delivery option within Cyprus via private courier. Ideal for urgent orders (within 1–48h).
  • BoxNow Greece: Locker-to-locker delivery.

5. Shipment Tracking

  • Once your order has been shipped, you will receive an email notification with a tracking number, allowing you to follow the status of your delivery online.

6. Liability

  • We are not responsible for delays caused by third-party courier services or force majeure circumstances.

  • In case a package is lost due to a shipping carrier's fault, we will fully assist in locating or resolving the issue.

7. Customs Duties

Currently, shipping outside of Cyprus is limited to select EU countries. We are not responsible for any custom duties payments in your country.

8. Contact Information

For any shipping-related inquiries, feel free to contact us: 📧 Email: hello@aureliaflow.com 📍 Address: ADONIS COMPLEX HOUSE, C3, 11 Glyfados Germasogeia, 4046 Cyprus 📦 Phone/WhatsApp: +35796936900

Last updated: April 16, 2025