Privacy policy

Privacy Policy

Last updated: April 14, 2025

This Privacy Policy describes how PL COMPLEX CARGO LTD (the "Company", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from aureliaflow.com (the "Site") or otherwise interact with our services (collectively, the "Services").

1. Data Controller

Company Name: PL COMPLEX CARGO LTD
Business Registration Number: НЕ356947
VAT Number: 10356947A
Registered Address: ADONIS COMPLEX HOUSE, C3, 11 Glyfados Germasogeia, 4046 Cyprus
Email: hello@aureliaflow.com
Phone: +35796936900

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Cyprus data protection laws.

2. Personal Information We Collect

Depending on your interaction with the Site, we may collect the following types of personal information:

  • Identity and Contact Information: name, billing and shipping address, email, phone number

  • Order Information: items purchased, order history, payment confirmation

  • Account Details (if applicable): username, password, login activity

  • Usage Data: IP address, device/browser type, visited pages, interactions

  • Cookies and Tracking Data: see section 7

  • Customer Support Communications: messages you send us, including attachments or photos

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds under GDPR:

  • Performance of contract – to fulfill your order or provide services

  • Legal obligation – for tax, accounting, or legal compliance

  • Legitimate interest – fraud prevention, analytics, service improvement

  • Consent – for marketing communications, where required

4. Use of Your Personal Information

We use the information we collect for the following purposes:

  • Processing and delivering your orders

  • Providing customer support

  • Personalizing your shopping experience

  • Sending updates, order confirmations, and relevant communications

  • Improving our Site and Services

  • Marketing and promotional activities (with your consent if required)

  • Ensuring website security and fraud protection

5. Sharing Your Information

We may share your data with the following categories of recipients:

  • Service Providers: including payment processors, shipping companies (ACS, BoxNow), hosting providers (Shopify)

  • Marketing Partners: email or social media platforms, with your consent where applicable

  • Government Authorities: where required by law

  • Affiliates or Business Partners: in the event of a merger or restructuring

We ensure all third parties comply with GDPR requirements or equivalent safeguards.

6. Retention Period

We retain your personal data only as long as necessary to:

  • Fulfill the purposes listed above

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Enforce agreements

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionality

  • Save your preferences

  • Analyze user behavior and improve performance

  • Support advertising and retargeting efforts

For more details, see Shopify’s Cookie Policy.

You may control or disable cookies in your browser settings. Disabling cookies may affect the functionality of the Services.

8. Your Rights Under GDPR

You have the following rights:

  • Right to access – obtain a copy of your personal data

  • Right to rectification – correct inaccurate or incomplete data

  • Right to erasure – request deletion of your data

  • Right to restrict processing – limit how we use your data

  • Right to object – oppose certain uses like direct marketing

  • Right to data portability – receive data in a machine-readable format

  • Right to withdraw consent – for processing based on consent

To exercise these rights, contact us at hello@aureliaflow.com.

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.

9. International Transfers

If we transfer your personal data outside the European Economic Area, we will ensure adequate protection through:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions by the European Commission

  • Other approved safeguards

10. Children’s Privacy

Our Services are not intended for use by children under 16. We do not knowingly collect data from children. If you believe your child has provided personal information, please contact us for removal.

11. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, with the revised “Last updated” date.

Contact

For questions or concerns regarding your data, please contact us: 📧 Email: hello@aureliaflow.com
📍 Address: ADONIS COMPLEX HOUSE, C3, 11 Glyfados Germasogeia, 4046 Cyprus
📞 Phone: +35796936900