Refund policy
Return and Refund Policy
We want you to be fully satisfied with your purchase. If something went wrong — we’re always here to help.
1. Returns
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You may return an item within 14 days of receiving your order.
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To be eligible for a return, the item must be:
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Unused
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In its original packaging
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With original tags intact
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In the same condition as when you received it
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Please contact us before sending any item back.
2. How to request a return
To begin the return process, email us at hello@aureliaflow.com and provide:
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Order number
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Reason for return
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Photo of the item (if applicable)
We will send return instructions within 1–2 business days.
3. Return shipping
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Return shipping costs are the responsibility of the customer unless the item is defective or was sent in error.
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We recommend using a trackable shipping method to avoid lost parcels.
4. Refunds
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Once we receive and inspect your return, we will notify you via email.
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Approved refunds will be issued to your original payment method within 5–7 business days.
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Shipping charges are non-refundable, except in cases where the return is due to our error.
5. Exchanges
We do not offer direct exchanges at this time. If you need a different size or item, please return your current item and place a new order.
6. Non-returnable items
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Gift cards
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Final sale items
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Items on sale
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Socks
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Used or damaged items (unless the damage was our fault)
Contact Information
If you have any questions about returns: 📧 Email: hello@aureliaflow.com 📍 Address: ADONIS COMPLEX HOUSE, C3, 11 Glyfados Germasogeia, 4046 Cyprus 📦 Phone/WhatsApp: +35796936900
Last updated: April 14, 2025